At Medstown, we connect patients searching for medicines by connecting them with local pharmacies. When you place an order for your medicine through our app or website, we route it to your nearest local pharmacy. Once your order is ready, our delivery team ensures it reaches your doorstep within 30 minutes.
We deliver Medicines from your nearby & also favourite pharmacy in just 30 mins at your doorstep
We currently deliver only in Tolichowki, Hyderabad. However, we are continually expanding to ensure we reach more patients.
Yes, once your order has been placed, you will receive all the tracking details on your registered mobile number. This will help you in tracking your package in real time until the delivery partner reaches your doorstep.
While Medstown's commitment is to deliver your medicines within 30 minutes after your order is confirmed, it is also important to note that the delivery time may get affected by factors such as location and traffic. However, we assure you to deliver your medicines as quickly as possible.
Delivery charges at Medstown may vary depending on your location and the distance from our partner pharmacy. You can find the exact delivery charges for your order during the checkout process.
Yes, you can order prescription medications through Medstown. You will have to submit a copy of your prescription on our app or website, and we will ensure that the medications are delivered to you.
As of now, we operate from 11AM to 11PM. However, we understand the importance of timely medication and our working actively towards expanding our hours of service to ensure we serve you better.
No, there are no additional fees or hidden charges when buying medications from Medstown. We believe in complete transparency at Medstown. Hence, the final price you will see during checkout includes both cost of medication and delivery charges.
We believe in providing the best services to our customers. To ensure that medicines are delivered to you safely, we provide strict training to our delivery partners. All the medicines are packed and handled with utmost care to ensure that the quality of the product is maintained.
Write to us on- email ID: support@medstown.com
In case of any cancellation or modification of your order, kindly reach out to our customer support team on support@medstown.com. We ensure to do our best to accommodate your request and assist you based on the status of your order.
We highly value your feedback. To share your experience, feedback, or any suggestions, you can write to us by email ID support@medstown.com. You can also leave your valuable review for us on our app, website, and Google.
We strive to offer a wide range of medications, but availability can vary based on your location and our partner pharmacies' stock. If a specific medication is unavailable, we'll notify you and explore alternative options.
We work exclusively with reputable and licensed local pharmacies only. This way, we make sure that all the medicines reaching you through Medstown are sourced from genuine, reliable, authorised suppliers and are of the best quality.
Yes, you can schedule recurring deliveries for medications that you regularly need. You can visit our app and schedule the dates and frequency for recurring delivery. Once done, we will ensure your medications are timely delivered, thereby eliminating the need to reorder every time.
We accept various payment methods, including credit/debit cards, UPI, and online banking. You can choose the option that suits you best during checkout.
Yes, we understand that medical needs can arise at any time. Our delivery service operates seven days a week, including weekends and holidays, to ensure you receive your medicines on time.
Usually, we do provide the time of delivery and contact you before we reach you. However, if you are not available to receive the delivery, you can contact our support team. They will guide you about the next step.
In order to maintain the safety of the medications, we cannot accept any returns or exchanges once the medicines have been delivered. If you receive a damaged product, then you can contact our support team for a return or exchange. Ensure you take a video while opening the package to help us with the return and exchange.
Our App is very user friendly and easy to use. You can order medicines in 3 steps, download, upload prescription & order!